Recent surveys show that although small business owners understand that branding is important, they often don’t really understand what a brand is and how they should be growing theirs.
A brand is not just a logo or a strap line but it is the whole ethos of the business. It covers everything from logos, designs, premises to staff attitude to customers, customer service and values. To have a successful brand you need to have consistency in order for people to start to recognise your business branding. Before trying to market your brand it is vital to ensure that all internal and external procedures are working as they should and that all members of staff understand the business and how it works.
When building your brand it may be useful to think of it as a person with its own beliefs, values and purpose. What are your businesses values? What does the company believe in and what is the whole purpose of your company. Every bit of marketing you do needs to reiterate this in some way and allow your customers to start to understand the story behind your business.